Last Updated: November 2025
Welcome to Foundations First HR ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our services, including HR templates, training, and related services.
By purchasing or using our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Important: Please read these Terms carefully before using our services.
Business Name: Foundations First HR
Email: hello@foundationsfirsthr.co.uk
Phone: 07920642438
Address: Bristol, United Kingdom
Important Limitation: We provide HR templates and training only. We do NOT provide legal advice, employment law advice, or HR consultancy services. For specific legal matters, please consult a qualified employment solicitor.
Terms: *Premium Shield clients are entitled to unlimited template access and contract support within fair and reasonable business use. Foundations First HR reserves the right to limit excessive or repetitive requests that fall outside normal operational needs or intended service scope.
All prices are subject to change with 30 days' notice. Current prices apply to all orders placed before any price change.
A deposit of fifty percent (50%) of the total fee is payable prior to the commencement of any work. The remaining fifty percent (50%) shall become due upon completion of the project and before the final deliverables are released. Payments may be made via bank transfer, credit/debit card, or any other method agreed in writing. Invoices will be issued for each payment stage.
Should the Client choose to cancel the project after the deposit has been paid and work has commenced, the deposit shall be non-refundable and retained by Foundations First HR to cover time and resources already committed.
Shield services are billed annually in advance. Payment is due within 14 days of invoice date. Renewal invoices will be sent 30 days before the renewal date.
Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for accounts with overdue payments.
Timelines are estimates and may vary based on complexity and client responsiveness. Rush services may be available for an additional fee.
Upon full payment, you receive a perpetual, non-exclusive license to use all templates and documents provided as part of your package. You own the customised templates forever and may use them within your organisation.
You may NOT:
All underlying template structures, methodologies, training materials, and brand assets remain the intellectual property of Foundations First HR.
All content, templates, materials, designs, and branding available through Foundations First HR—including but not limited to text, graphics, logos, icons, training materials, and software—are protected by copyright, trademark, and other intellectual property laws.
You acknowledge that all intellectual property rights in our materials, including any registered or unregistered trademarks (“Foundations First HR” and related branding), remain the sole property of Foundations First HR.
You may not copy, reproduce, modify, distribute, display, or create derivative works from any of our materials without prior written consent.
Any unauthorised use of our intellectual property may result in legal action and termination of your licence to use our services.
Before Work Commences: Full refund available if you cancel within 7 days of purchase and before we begin customising your templates.
After Work Begins: Once customisation starts, no refunds are available. However, we will work with you to revise templates until you are satisfied.
Cancellation: You may cancel at any time with written notice to hello@foundationsfirsthr.co.uk. Your services will continue until the end of your paid period.
No Refunds: Annual Shield payments are non-refundable. If you cancel mid-term, you retain access until your anniversary date but will not receive a pro-rata refund.
Non-Renewal: To prevent automatic renewal, notify us at least 30 days before your renewal date.
We are committed to your satisfaction. For Foundation packages:
We warrant that:
NOT LEGAL ADVICE: Our services do NOT constitute legal advice. Templates are provided as general guidance and may not be suitable for all situations.
NO GUARANTEE OF OUTCOMES: We cannot guarantee that using our templates will prevent employment disputes, tribunal claims, or legal issues.
CLIENT RESPONSIBILITY: It is your responsibility to ensure templates are appropriate for your specific circumstances. We recommend legal review for complex situations.
EMPLOYMENT LAW CHANGES: UK employment law changes frequently. Templates are accurate as of delivery date but may require updates. Shield members receive ongoing updates; others must purchase updates separately.
Our total liability to you for any claims arising from our services is limited to the amount you paid for the specific service in question.
We are not liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded by law.
You agree to:
We will keep all information you provide confidential and will not disclose it to third parties except:
We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details on how we collect, use, and protect your data, please see our Privacy Policy.
You have rights under GDPR including the right to access, rectify, erase, restrict processing, data portability, and to object to processing of your personal data.
You may terminate Shield services at any time as described in Section 8. Foundation packages cannot be terminated once work has commenced, but revisions will be provided as outlined in Section 9.
We may terminate services immediately if you:
We may update these Terms from time to time. Changes will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.
For material changes, we will notify active Shield members via email at least 30 days before the changes take effect.
If you have a complaint or dispute, please contact us at hello@foundationsfirsthr.co.uk. We will make reasonable efforts to resolve the issue amicably.
If we cannot resolve your complaint informally, you may pursue formal dispute resolution through mediation or arbitration before resorting to court proceedings.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Foundations First HR.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to a successor business.
If you have questions about these Terms of Service, please contact us:
Email: hello@foundationsfirsthr.co.uk
Phone: 07920642438
Address: Bristol, United Kingdom
By using our services, purchasing templates, or engaging with Foundations First HR, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: November 2025